Not Everyone Buys a Garman Home

My husband and I had such a pleasant experience with Garman Homes that we feel compelled to share this with the public. The Garman Team is enthusiastic, sincere, and very friendly! We had the opportunity to work with Kristy Burkett and John Szalecki. They are definitely "Rock Stars" and definitely made a "Difference" in our house searching adventure.

First of all, the G-Team is unique! Garman is a company that thinks "out of the box". Their team members have "Rock Star" as their titles and know how to have fun! Garman is all about customer service and it shows from top to bottom. My husband and I had the chance to meet Jim Garman and he is an energetic and creative individual. I can't forget to mention their Mortgage Broker Phil Jawny, we never met in person but we feel like we've known him for years. He's intelligent, kind, and generous with his time.

My husband and I, for many complex reasons aside from Garman, decided not to go ahead and build or buy a home at this time. However, we had such a positive experience with the G-Team that we just had to give a shout out to this awesome rock group.

Thanks Guys! You Rock!

Kimberly Butler
kimberly@highhouseip.com

Can't Teach Attitude

You can't teach Attitude. Working with and relying on people, as a customer, is a challenge. Especially today, in this fast-paced business world we live in. Margins are squeezed, time is a premium, and businesses look for ways to cut corners and hope you "don't notice" shortfalls in service and quality. Sometimes they don't always have you and your best interests in mind. It's hard enough with great people, because people are human, and humans make mistakes. Even Great People make mistakes.

What sets Garman Homes apart is not that they make fewer mistakes (they do, but that's not what differentiates them from others). It's the way they handle the concerns, mistakes, issues, etc, and SOLVE them, with their stellar Garman Attitude. That's what differentiates Garman Homes. They make things right. Usually on the spot or before they tell you it will be done. You don't need to ask for anything twice...sometimes you don't even have to ask at all!

Their followup is impeccable, as is their communication throughout the process, dedication to Customer Service, and most of all, their Attitude.

Thank you to Jim Garman and all of his Rock Stars!

Sincerely,
Mark, Carmen and Sydney Shillingford.

mark.shillingford@basf.com