We get a lot of 'who and what are The G-Team' questions. The G-Team has been defined a few different ways. Starting with 'the best smelling, best looking...plumber, HVAC guys, electrician, etc...' This usually gets a laugh since we're not really choosing our trade partners 'beauty pageant-style'. But like a contestant in a beauty pageant, we are expecting the winners to uphold all the values we hold sacred. After all, if they cannot fulfill their duties, the runner up gets to step in. That's just how it works. Pageant rules.
So the G-Team 'who' is our collective group of trade partners. From our brick mason to our electrician to our drywall and paint crew. The G-Team is out there onsite building our houses and representing us.
The G-Team 'what' is how we follow up after the close when the house we build becomes your home. Our first visit back to your home is an operational check-in. You've been living in your house for a little over a month and we want to make sure it is functioning well. We invite the G-Team operational partners back to inspect their work, as well as address any concerns you have about how the house is functioning. Our second visit back to your house is near the 1 yr mark. This visit is more of a 'fit & finish' once your home has had a chance to settle. No doubt you have some nail pops, caulk and grout touch ups-all that is to be expected and we can help you with that.
What makes it DIFFERENT than other builders customer care/warranty programs?
-First of all, we don't call it customer care, that would be lame. It's the G-Team, baby.
-Second, it's proactive, we call you and review any items prior to your G-Team so trades show up ready to rock.
-Third, the G-Team doesn't come to only fix what's wrong-they do that AND they inspect the house to make sure it is operating efficiently and optimally.
-Fourth, the G-Team is an experience and it happens on 1 day to save you time and get you back to living in your home FAST. No one wants to sit around all day waiting for someone to show up-we aren't the cable company.
