Showing posts with label Ones that got away. Show all posts
Showing posts with label Ones that got away. Show all posts

Wednesday, September 1, 2010

Breaking Up is Hard to Do, Unless you get a Letter Like This.


Not everyone buys a house from us-shocking, I know. But sometimes even when we fail to sell a house, we succeed in making a friend or even better, a fan...this is a letter from two people we consider lifelong friends & fans of Garman Homes.
Thank You Bill & Ingrid!

Hi Kathie,

I'm sorry for the delay in responding. We wanted to let you know that we
have put in an offer on another home.

I never expected it to be so difficult to break this news to a seller/builder, but we also never expected to bump into Rock Stars along the way.

Put very simply, this home had one thing you and Jim could not provide:
location. We fell in love with a neighborhood in Apex and could not walk
away from it.

I must admit that the hardest part for me was resisting the sincerity and
customer service of the G-Team, but in the end it came down to what we
need in our particular house. Ingrid and I would be happy to talk to you
and/or Jim about other things that drove our decision, but I can assure
you that your approach and dedication are spot-on.

Thank you so much for your wonderful service. We will happily send any
friends and family in similar circumstances your way.